At 22pack.com, we strive to ensure your satisfaction with our products. This Refund and Return Policy outlines the conditions under which returns and refunds are accepted. Please read it carefully before making a purchase.
Non-Customized Products
- Return Period: Non-customized products can be returned within 14 days of delivery without providing a reason. Returns are free of charge, excluding return shipping costs, which remain the responsibility of the customer.
- Condition: Products must be unopened and in their original packaging, as our products are food-related and must meet safety standards.
- Refund Process: A full refund (excluding shipping costs) will be issued upon receipt and inspection of the returned product.
- Shipping Costs: The cost of return shipping is the responsibility of the customer and will not be refunded.
Defective Products
- If a product is defective or damaged upon arrival, we will offer a full refund or replacement, including shipping costs.
- Please contact our customer service team within 14 days of delivery to report the issue and initiate the return process.
Customized Products
- Non-Returnable: Customized products are unique and made to order. Therefore, they cannot be returned or refunded unless they are defective.
- Defective Customized Products: If a customized product is defective, a full refund or replacement will be offered upon receipt and inspection of the returned item.
Return Process
- Contact our customer service team at hello@22pack.com to request a return authorization within 14 days of delivery.
- Package the item securely in its original, unopened packaging.
- Ship the package to the following address:
Velkomoravska 2, Hodonin 695 01, Czech Republic - Once we receive and inspect the returned item, we will process your refund within 2-3 business days.
Contact Us
If you have any questions about our Refund384 Return Policy, please reach out to us at hello@22pack.com.
Last updated: May 5, 2025
